First time in and EVERYONE was great! Admired my beads, knew their product, cleaned my bracelet, wrapped my gift purchases beautifully, registered items for warranty.
Second time in, had to break up staff convo to get help, staff didn't know the product, didn't offer any suggestions for additional purchase, didn't register purchase for warranty.
Had the second time been as positive as the first time, I'd have spent much more (much much more) money.
Time between visits? 2 days.