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  • I have rented from Cruise America two times now over the past two years. Each time we rented the 30' camper. The first experience was great. The first rental was newer, clean and in great condition. The second was not in the best of condition. It had small things like the glass door on the shower had been removed and replaced with a cheep plastic curtain. The molding above the driver seat was falling off. All small things and nothing major however for the price paid it should have been maintained better. NOW TO THE REAL PROBLEM. We went to Va Beach for the first two days then were heading to Williamsburg, Va. When we got to the Elizabeth River Tunnel there are no toll booths. It's either EzPass (Which we could not use because our EzPass is registered to a car not a camper) or toll by plate. We even pulled off just before the tunnel so they could check to make sure our propane was off. We asked the attendant what we should do since there are no lanes that accept cash and we were in a rental. She said there is nothing we could do but go through it and pay the toll when it arrives. She didnt even know how much the toll was. So when we returned the unit we mentioned it. The dealer said they will just send us the invoice when it arrived. No problem. Well today I got the invoice. The Elizabeth River Tunnels charged us only $4.95 however Cruise America Inc charged us a $10.00 processing fee! I called John at Cruise America at 11 West Hampton Ave, Mesa AZ 85210 (480) 464-7305 and explained the situation. He explained that it takes them time when they get the invoice to look up the license plate for each of the violations and it also cost them .49 Cents to mail me the notice. REALLY......... I paid $1,862.92 for six nights and he's worried about .49 Cents in postage for a return customer. I could see if I had several unpaid tolls but for only one time and a repeat customer they cant waive a $10.00 fee! They just lost a customer that would have been doing yearly rentals in the future if this had not happened.
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