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| - We had such a bad experience when we picked up the rental. I had a reservation from Hotwire for a minivan (dodge caravan) to be picked up at 6pm. We needed a minivan to transport a hundred shoe boxes. Knowing that car rental places sometimes gave you whichever car they had at a time, we called this location to specify that we would need a minivan. The person (,whose name my husband can't recall,) said not to worry, that they would have a minivan for us.
We arrived 30' earlier than pickup time. Simone greeted us as we walked through the door. She checked us in, went over charges, and insurance protection, then Dale came out to tell us that they didn't have any minivan, that he had a Ford Expedition that usually costed more than a minivan. We asked to go check it out, and this is when it started to go bad.
The Ford that they had did not meet the space requirement that we needed. The chairs don't go down all the way, so they take up space. We told them that Ford Expedition wouldn't work. The lady said that Dale would call other locations to find a minivan for us. My husband stepped outside to call another car rental company to look for a minivan. Dale then stepped out to tell us that he found a minivan, and we had to go to that location immediately, or never as they closed in a few minutes.
Why would pickup time be 6 if the location close at 6? What if we didn't come at 5:30? Not to mention that we called them in the morning to confirm that they had what we needed. Luckily, we did not have a time that we had to be at our destination. This experience was stressful and unpleasant.
It was much better when we returned the car. They have a drop box that you can return rental key after hours. Simone left me a message to confirm that she got my key, that she would close out my rental contract. It was quick and convenient.
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