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  • Friday late morning driving down the road and I see an ASI truck and gave them a call because I had a leaking issue in a wall in my kitchen. The receptionist didn't know if they had anyone available so she said she would research it and call me back; which she did about 5 mins later and we set up an appt between 1 and 3pm the same day. Dustin called me when he was about twenty minutes out. I left the office and encountered 2 accidents on my way home: which is usually a 10 min drive. Dustin called me because he arrived before me. I had left the back door open and asked if he would feel comfortable going into my house and begin addressing the problem, which at this point I was about 5 mins out. By the time I had gotten there he had already addressed the issue and had a solution, and a backup solution if that didn't work. He got on the roof and snaked a drain and the problem was fixed. A perfect case of under promising and over delivering, and what a pleasurable guy to speak with. Although I would never recommend letting a tradesperson that one has never met, nor a company that one has never used before into ones home, in this case I felt it was a small enough gamble that paid off. As a business owner in the service industry (windows and doors ) for over 12 years, I easily recognize excellent customer service and good people. Dustin, it was a pleasure to have you in my home and thank you for fixing my problem. Would highly recommend ACI to my friends and family.
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