While the people have always been very friendly, I was informed today that the annual touch up that I had been guaranteed when I signed up for the service for free with now cost me $140 every year. Very disappointing. Likely won't be back.
Update as of 9.15.15:
While I appreciate the attempts of the owner/mgr to reach out it was CLEARLY only in the interest of having a negative review removed. Sorry. It happened and I reviewed based on my experience. That's how this works. The constant harassment I received in the weeks immediately following my review did nothing to make me want to remove the review. Had the apology been just that; an apology and assurance of having our agreement honored that would have been great. But every email, Facebook message, yelp message and voicemail made it painfully clear that the ONLY reason this was getting the attention it was getting was because the review was less than 5 stars. #sorrynotsorry