The barista making drinks (kayla) proceeded to talk to a regular customer for six minutes before even starting to make my drink. It is possible to talk WHILE making drinks. She was holding MY cup while talking and had her hands against the rim of my cup which is gross and unsanitary. It was not busy at all and it's unprofessional to gossip while putting her gross hands all over the top of my cup. It took longer than it should've and it was more expensive than normal Starbucks.