I went into Poppies today and had a great experience. The service was lovely. I purchased some flowers and also inquired about some other plants for my home. The lady who helped me was really sweet and gave me some great advice. I've never had an unpleasant experience but I do understand how the staff can be misinterpreted. To be honest I think it's less of a rude or bad service thing and more of a shyness. Things aren't always what they seem, we're too quick to judge. Why should we rely on other people to make us happy? Happiness is internal and a choice. External circumstances have little to do with our own happiness. This is a small businesses not home Depot the more we drag small businesses through the mud for one bad experience, the less small, unique businesses we will see in Toronto. The flowers are alway beautiful, different and long lasting. The bouquets they arrange always make me really happy and warm.