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  • I waited a month before posting this to make sure I didn't do so out of anger. I'm still very disappointed with this florist and would strongly caution anyone who has an event that is special to them to trust this florist. I ordered 3 arrangements for my mothers funeral service at almost $600. My only request was to make sure the theme was lavender. I called Friday making sure they got the order and understood it was one of the only things about my moms service we were able to talk about before she passed. I wrote in each of the online orders 'please make the bow lavender', and 'please make sure this is all lavender'. They asked that I call back Monday to reiterate. I went in Monday, the day of the service, just to make sure we were on same page. I spoke with Lori and even began crying saying how important it was that everything was lavender. To my face she said she understood. The flowers were delivered and the main arrangement was pink with a pink bow. With 40 minutes left before the service started at 5 on a Monday she offered to drive the bow when I called asking why she didn't listen. It wouldn't have made it in time. The following morning two of the three arrangements were dead. I went down and the owner did refund half my cost but here it is a month later and I'm still disgusted by this florist. She also said none of the notes that I entered online made it to the order. I had the proof on my phone but she couldn't be bothered to review. It's bad enough to have lost my mother and be the one who had to plan everything, then on top of it to be blatantly ignored, crying in front of someone who clearly did not care how important these flowers were. Very disappointed I can't redo my moms service and would strongly recommend looking elsewhere if the reason or event you need the flowers for is at all important to you.
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