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| - I spent over $4,300 at Tribe on a bike and shoes. And like all big bike purchases, a free fit was included in the purchase. When my bike arrived, I scheduled an appointment with Allen. I had already heard from two other people that their bike fit experience at Tribe was poor, so I didn't have expectations for an outstanding experience.
But I was completely surprised with how truly POOR the bike fit was! My inseam not even measured. It was 20 minutes of "yeah that looks okay." When he asked me how I felt, I told him my shoulders felt uncomfortable and he said, "okay what would you like me to do?" Allen's lack of interest, knowledge and professionalism was appalling.
My husband, helped me at home that evening adjusting my position on the bike, and I will be taking my bike to another location - cyclologic- next week for a proper fit. I will also take my bike somewhere else for service.
My previous bike purchase was a road bike at Bicycle Rance with a free fit also included in the bike purchase. Chris measured my arms, legs, checked my flexibility had me ride on the trainer....it was a very thorough experience. A 2 hour fit. And I have never had any aches or pains on the bike. IT was fit very well to me. As a result, I recommended a friend buy a bike there last month and her fit experience was just as excellent!
I decided, that I would call the owner of Tribe, Julie, to let her know about my experience. I know as a small business owner myself, that for every one vocalized complaint their are 20 silent dissatisfied customers out there. And I didn't want to complain on YELP. She was apologetic and asked if Glen - her husband could call me back. Instead, later in the day I got a phone call from an employee, who told me that this was the first "fit" complaint they had ever had and that the free fit was just a "visual fit". If I wanted to pay an additional $200 Tribe would be happy to do a "2 hour" fit! REALLY? I'll spend my money elsewhere. Disappointed.
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