My experience is costing me a year of hair growth. I had two amazing color sessions (dark under tones with highlights) The third session, I walked out as a brunette...which wasn't what we had been doing. I left saying....Let me see if I can live with this....which I decided I couldn't. I went back 2 days later unfortunately. My hair was bleached so intensely, that 2 inches broke off the front right side. My hair has been left a frizzy mess that I have been growing out for 4 months.....and other than shaving the whole head, have to deal with. Why anyone would bleach fine hair that intensely after a color 2 days earlier has left me warning people about Choppers.