Skip the free fitness assessment. I explained to them twice (!) that I had severe arthritis and needed major accommodations on lower body strength training. I asked if instead they could show me how to operate a few machines. Everyone smiled and nodded..."Of course". When I arrived for my scheduled time a "used car salesman-ish (PUSHY) little man put me through a short workout that killed my arthritic hips and lectured me on eating more carbs (never mind that I have sustained an 80 pound weight loss by reducing my carbs). When I made it clear I would not be purchasing a personal training package he dropped me like a hot potato. So much for listening to your customer. I do, however, appreciate the water aerobics classes as well as the wide range of classes and aerobic fitness machines.