The technician sent to my home was terrible. Rude from the moment I opened the door. Could not communicate, mumbled and ignored my questions and statements. When I got the phone to call to my warranty company he was agitated and annoyed he had to wait. He clearly wanted to be done and out the door. I said you are welcome to wait outside. He did. I was on phone with multi reps and on hold when he knocked to come back in. He then opened door - I yelled to shut the door as I ran to door. I have animals that can not get out. I told him this earlier but he was not listening to anything I said. When I got to door and went out to tell him I was still on the phone with the company he was here representing - he was getting in his car and left. Rude - did not solve issue- could not communicate. Will not ever use or recommend Air Squad. Headed to BBB site next.