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  • My husband placed an order for two custom frames, only because the two smallish pictures we needed framed were not regular sized. He spent over an hour there just to get the two pictures measured and to place the order. It came to over $600 but he felt obligated at that point to proceed with the order. After I found out I contacted the store to see if I could use a coupon, cancel the order or get a discount. I was told no way "sorry doll". I even called the corporate office, whom by the way are very nice, only to be told it is up to the store manager. We eventually picked up our $600 frames and were told by the employee never to order frames without a coupon. Every store I have ever shopped at will offer a coupon if they have one available even if you don't have it with you. Not this place. Instead of taking the compassionate route, they took the cold business route. I am not sure how the manager keeps their job based on my experience and all the other reviews here. Most companies realize that customers are the reason they are open and attempt to work with them. Not this store. I will not be shopping here ever again. By the way the frames turned out looking like cheap diploma frames you can get from office supply stores. Very disappointing.
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