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  • This Happy Valley Store is the worst customer service I have ever seen. I went in there on a Tuesday night and there was a 90 minute wait, therefore I left. I ordered a replacement phone via phone, I ordered the blue I phone. When I was told it was blue I figured blue not baby blue. When the phone was delivered I called the Happy Valley store and asked if I could switch it out for a white one and they said sure. So I proceeded to the store and waited about 10 minutes (that is a heck of a lot better than 90 minutes) I was then informed by my customer service rep that there would be a $35.00 re-stocking fee. REALLY???? WHY was I not told that on the phone when I called.... I proceeded to ask for the manager. I was told the same thing about the re-stocking fee. So I asked for his manager and he proceeded to tell me he was not available. I asked for his business card so JEFF went in the back for about 5 minutes to grab a business card - came out gave it to me and informed me that h has all ready spoke to his manager and nothing is going to change. WELL for one I am sure his manager was sitting in the back and it is kind of funny that he told me his manager was not available BUT he was able to go in back and speak to him. I have called Jeff's manager Jeremy and have not gotten a returned phone call back. I could go on forever, but I will stop. MY POINT IT THIS STORE AT HAPPY VALLEY HAS THE WORST CUSTOMER SERVICE EVER. THEY NEED TO TRAIN ALL THE EMPLOYEES TO BE ON THE SAME PAGE. AND WHEN I CALLED AND ASKED IF I COULD EXCHANGE THE PHONE THAT HAS NOT EVEN BEEN USED, THAT EMPLOYEE SHOULD OF SAID ABSOLUTELY BUT BE AWARE THERE IS A $35.00 RESTOCKING FEE - MIND YOU TO PUT A PHONE ON THE SHELF. CRAZY STUFF. I was going to give them ZERO stars BUT it will not allow you to.
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