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| - I would have to say that our experience at the Cosmopolitan in Las Vegas was the worst hotel experience I have ever had and I have a vague memory of staying at a dumpy hotel with a spring popping out of the mattress when I was an infant. And, for some reason my memory has no sheets on the mattress, Yes, Cosmopolitan was worse than that. Less than 24 hours there and a disaster of a stay.
After some time at the Trump International we decided to check out Cosmopolitan. Trump was becoming too relaxing and we were feeling like we needed more of a night life and a few more restaurant choices. Judging by the commercials it was beautiful and everyone was glamorous and happy.
We pulled into the valet and dropped off our bags with the attendant since there wasn't a bellman available - hmmmmm. Lately, check in times have been at 3pm - 1. This is because they have no house keeping, 2. because they want you to roam the casino and spend money gambling, eating, and drinking, extremely irritating! We got there at 1pm, knowing that they could add us to the queue for a room and we would just grab a drink and something to eat while waiting.
The front desk took down our cell number, verified the number and promised to call us back at 3pm. Well; it was 315 and no phone call. Annoyed, we walked back across the casino and waited in line for someone at front desk. By the way, as we were walking still no phone call.
The guy at front desk was very friendly, but it took more time to put us in a room. After he typed away for some time he issued us $150 room and beverage credit. That was nice of them.
Prior to departing the front desk we asked for them to send up our bags. We got to our room about 4:00, waited 15 min for our bags, called and complained. We finally got them 45 minutes later. Ahhh, glad that's over. Now time to start our vacation!
What's a little speed bump, just about to relax at 5pm and embark on our obsession with in-room movies when disaster strikes! You guessed it, unable to order in-room movies! Thank God the phone works so that we can call and complain about everything! Turns out they never checked us into the room completely. Since no one could solve the problem the manager got on the phone. With a flip of a switch, problem solved, turns out we have seen all the movies anyway. Ugh! Finally time for a quick nap before dinner.
I was super excited that this beautiful room was not only equipped with a full kitchen, but also a washer and dryer. I desperately needed to get the wrinkles out of my top, so I decided to ghetto iron my shirt by throwing a damp cloth in the dryer with my top. Who needs the steamy, right? Immediately after doing so I realized that I threw them into the washer instead of the dryer, no problem I thought. Wrong! This washer absolutely refused to open. I'm pretty even tempered, but by this time I wanted to find a blunt object and bash in the washer! Frustrated, and having less than an hour to get ready, I got on the phone again. The front desk representative told me that the washer door would not open unless I run a cycle. Ugh, that wasn't gonna happen! So, she told me engineering will be up ASAP to open it. 15 min later and no engineering and let me tell you, I wasn't surprised! I called again, another 15 min passes still no engineering. Again, 15 min later still no engineering! I was going to have to take this into my own hands, meaning we Googled it and found the user manual. I guess this means I am an engineer.
Flustered, I threw on my top and we headed out to meet our friends at Milos, the Greek restaurant located on the property. None of us knew how to get there and the nonexistent hotel staff and security wasn't making it any easier. There is a God, the service and the food was excellent. We will definitely be going back to Milos. After over stuffing ourselves we headed to the closest bar and had a couple drinks. We would have loved to stay a bit longer, but our food coma was slowly killing us. We couldn't wait to crawl into bed and crash. Massively Bloated ;) and sleepy we made it down the 300 degree hallway, only to find that our damn key cards didn't work! SERIOUSLY! By now I have reached my breaking point. Oh, should I say "boiling point" since the hallway is easily over 80 degrees. With that said, I stared down the endless hallway, took a deep breath of the humid hallway air, and embarked on the Bataan death march to the front desk. Shockingly one person was working the front desk and there was a line, we are talking DMV dejavu
This may come as a bit of a shock, but the next morning decided to check out, just had enough. I mean, what's next! Is the roof going to cave in on us! Even checking out the next morning was a 30 minute disaster on the phone trying to figure out how to apply the two credits we were given....
continued on my blog....
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