I can't disagree more with Liza. I have been working out with Max and occasionally Rob and Tom. I am always greeted with a smile, concern for how I am feeling, and a positive attitude that makes me motivated to work out. The trainers are all about safety and form and are paying close attention to their clients. I ask to change the music when I don't like it. Max will even grin and bear it when I ask him to turn on the 80's channel! They were very upfront about the monthly charges. The same amount is charged to my card each month. No surprises and no need for receipts. The gym is extremely clean and up to date with their equipment. I'm never intimidated working out there. It is a small, intimate environment in which I can truly focus on myself. They are extremely flexible with changing schedules as well. I highly recommend UF if you are looking for a professional and well educated personal trainer.