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  • I wasn't sure how many stars to rate my experience at this Pei Wei yesterday. The food my boyfriend and I ordered tasted good (Kung-Pao Chicken & Coconut Curry Chicken), but there were some issues. First off, when I go out to eat, I try to stick to drinking water. Not because I'm cheap, but because it's healthier (and the amount of Splenda I require for iced tea is pretty ridiculous). So when the order-taker girl asked if I wanted a drink, I requested just a cup for water. I was surprised when I was given a full-sized paper cup, usually it's a tiny plastic thing. Ok, well that's cool, whatever. So when my boyfriend asked for a water cup as well, she said "No, I can't.". I couldn't believe it! My boyfriend looked at me in disbelief as we walked off, but I was kind of tempted to make a bit of a scene. Like, "What do you mean, 'No, I can't'? Are you telling me I have to SHARE a cup with this guy and get his cooties???" Lol... anyway... So yeah, that was pretty bizarre to me, and needless to say, we had to refill our ONE water cup at least five times. So I was maybe 1/3 of the way through my Coconut Chicken Curry and I spotted a hair. Just great. I pulled it out and inspected it. Long, thin, light brown hair, maybe 6". I have long, dark brown (almost black) hair, so not mine, but the fact that it was completely buried in the food erased any doubts that I may have had about that. I took it and my plate up to the order-taker girl and showed her the hair. She said, "Oh, ok.", took the plate from me and walked off. I returned to my table, not 100% sure about what was going to be done. The manager (I'm assuming) finally came by and asked if I wanted a remake. Well, yes I did. I was also offered my money back on the meal, which was the proper way to handle this situation. I wasn't mad, it happens. My hair finds its way all over my house, so I can't really judge too hard on that. I was more annoyed with the order-taker girl and her lack of customer service skills. So would I eat here again? Yeah, I probably would someday, if I had a coupon.
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