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  • What a joke. Yet another of these cookie-cutter AYCE "Japanese" places that give you an iPad to place orders, in order to avoid problems of waiters misunderstanding orders, or the kitchen sending out the wrong food. At this place, the iPad didn't help at all, on a busy night. This review is based on 2 visits. Our first time, we found service to be maybe a notch slower than Dragon Rolls (similarly designed restaurant in Pickering with almost identical food and iPad software), but for a lower price point, sure, it wasn't horrible and we decided we'd return. Did get a laugh out of the signage on the front door, and the empty box of frozen spring rolls left there (so now we know where they get their food from...) See photos.... Second visit 2 weeks later, but this time we went on a Saturday night when the place was a lot busier. Their staff could not handle an 80% full dining room. Almost an entire order we placed somehow "disappeared into the ether" so the manager lady (after finally noticing we were sitting for more than 15 minutes without any food in front of us) had to come over and MANUALLY write down by hand our order, reading it off our iPad, then carried the handwritten order back to the kitchen! And even then we were still missing items. We even re-ordered things and of course only 1 was delivered, so more missing orders. The "sushi" guys seemed to be able to keep up with most of their orders, but whoever works the kitchen at the back (especially whoever handles tempura frying) is slow as molasses. The table next to us seemed to have similar issues -- after they were served DESSERT a server came by to deliver an order of sushi, to which the frustrated customer answered "I ordered that two hours ago. Too late now! I don't want it..." At Dragon Rolls every visit, we are in and out of there (and full) in an hour. This second visit at Sail took TWO HOURS with a lot of waiting for food delivery. If you're going to dine here, avoid busy times unless you plan on wasting 2 hours of your evening frustrated and hungry....
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