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| - I came here on appointment because my iphone would not play in my car. The place was packed when I came in. Initially it was difficult to get one of the tech's attention but once I did and informed him of my appointment, he found me on the list and told me to have a seat. I waited until 20 minutes past my appointment and asked a young lady how much longer I had. However, when she searched for my name she could not find it. She immediately put my name in and directed me to a table with other clients. Shortly after, I explained my issue to the tech at the table. He brought out a separate dock, removed my cover, and tested my phone. It worked, which suggested that my issue was with the wire I was using. So I went to purchase a new wire unwittingly knocking down the lower shelf as I tried to stand on it to reach the product...bit of a boneheaded move on my part. A tech came over and told me not to worry about it. He fixed the shelf and was able to reach the product for me and did it all while being extremely friendly and pleasant. Eventually, I purchased the new wire, connected it in my car and the music played.
I didn't mention I came here one time before for a separate issue I can't recall what for, and the staff were very helpful. On this occasion my only qualm was my name not being found in the system second time around which could have resulted in me waiting longer had I not brought it up. Aside from that, I have found the staff to be very pleasant, efficient, and helpful. Yes you do have to wait and it is hard to get their attention at times but this place has been packed every time I come in. So that said I feel they have been doing a very good job. Now I have to either return the knock off wire I purchased online or slam the vendor on Yelp :)
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