I've been here a few times before and the food is not terrible and pizza is good. However, on this trip we ordered a specialty pizza (think it was called the Napoli) and had to send it back. The meat topping on the pizza had BONE in it (my wife found out the hard way by biting into it while eating the first slice) and the waiter offered to make a new one (without meat this time at our request), but the manager didn't even come over to apologize or refund any portion of the meal. The waiter gave it to the manager who he said confirmed it WAS BONE in the meat. GROSS meat and not very good customer service from management. Sad because this was a good back-up place for us until this visit. Guess I'll be throwing away those coupons I purchased for this restaurant. It would have been a lot different if a manager actually came to apologize...guess that is why this place is so dead every time I have been there.