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  • This credit union used to be great when it was arizona state credit union. However a name change and moving of locations they have lost their customer service. Jerry Pacheco the branch manager was not sympathetic or understanding of our situation and refused to refund even partially the two years of fees for "servicing an inactive account". Not sure what service they were providing for two years without notifying us, but we had a substantial amount of money literally "sitting" there that the bank felt entitled to after we had moved to an area without a OneAZ Credit Union nearby. We closed the account to avoid additional fees but so disappointed in the way that Jerry handled this. There are hundreds of banks in town and dozens of credit unions. Pick anyone else.
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