I purchased a Nissan here along with the extended warranty. When I paid off and traded in the car, the un-used balance of the warranty was to be refunded to me. I have worked with Power Nissan's finance department and provided everything they requested. Is been 9 months and they still have not sent me the refund. Everytime I call, its a new person. They say they have had a lot of turnover in finance because the previous people did not process paperwork properly, but then the new people do not do anything either. They do not return calls, answer phones, and if you come in they make you sit in that TV area for an hour before they give you lip service that this time they are really on it. And then nothing happens. More turnover happens, and you start all over again and again. Buyer beware.