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  • I made an appointment for IUD replacement which is the only reason I was going to see a specialist anyway. I could've seen a general practitioner for an annual exam. I made the appointment two weeks ago & never received one follow up call. Not one. Nor did they explain to me at the time I made the appointment that I would need to be seen twice the first appointment would be for an annual in the second appointment would be to remove and replace the IUD I was also not even told of the costs associated nor any other details the only thing I was told was that a member of their office will be calling me back this never happened, clearly. Then come to find out my appointment date was incorrect. So I took the entire day off from work to attend this appointment that I was falsely set up to never even be able to attend to begin with. When I called to figure to out the discrepancy, the office assistant was the rudest person I've ever come across in all of my experience with medical practice!!! She threatened to hang up on me several different times after I raise my voice ONCE, because she kept interrupting me and wouldn't let me speak. She said that even if I was able to be seen, there was no way I could get the IUD replaced, that they don't keep stock of the devices & that I should have had an appt prior to, for annual exam & at that time they would have ordered the device & scheduled a second appt. When I asked why none of this was taken care of at the time I scheduled the appointment she rudely interrupted me again and scolded me for not knowing even after I explained to her that I was a new patient and how could I possibly know their protocol and their procedures. She was the most unprofessional person I've ever dealt with, and the end result was, she hung up on me, and told me I was not allowed to have an appointment. I'm one of the nicest people in the world and I tried several times to get her to listen yet she refused and kept speaking over the top of me, insulting me every step of the way. I'm filing a complaint with the Better Business Bureau for her unprofessionalism. Nobody should be treated this way and this was by far the worst experience I have ever come across this office assistant should be fired and not allowed to practice and any medical office ever again!
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