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  • My husband purchased a voucher through Living Social as a gift for me and I was very excited to use it to A) get a break! and B) spruce up before our family came to visit from out of town. I didn't have a very good first impression when I first called because the person who answered was unprofessional and answered with a simple "Hello?" so I wasn't even sure if I had called the right number for a business. However, I continued to schedule anyway as I was more concerned with the actual cleaning than phone courtesy. Because of the popularity with the recent Living Social deal, they didn't have any availabilities for another 2-3 weeks, and would still honor my voucher past the promotion date, which was great. The afternoon before my appointment, I hadn't received a confirmation call so I had to call them to make sure that I was still on the books and that they had the correct address, as it had been some time since it was scheduled. Well, the next day, the time of my appointment came and went. No call, no one showed up. I called to find out what was going on and the same woman who I spoke with before simply said, "Something came up. One of the cleaners didn't show up so she's swamped. She'll be there! She didn't forget about you." I asked if she could give me an approximate window, since I had to leave to pick up my kids. She said, "Oh don't worry! Go ahead and pick them up. She probably won't even be done by then anyway." Btw, my original appointment was at 12:30 and I didn't have to pick up my kids until 3. Pretty soon it was 2, 3, 4... I finally called at 4:45 and the same woman told me, "She had to come back for some more towels. She'll be there as soon as she can." I was scheduled for a 2 hour cleaning and already had dinner plans with our out-of-town family, so having the house cleaned until 7 was out of the question! I hesitantly rescheduled for another day, but ended up contacting Living Social and getting a refund as I did not want to risk going through this again. I understand that things happen sometimes, but communication was very poor, and this was a horrible first impression!
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