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Attributes	Values
type	rev:Review
dateCreated	2015-09-21 00:00:00 (xsd:dateTime)
itemReviewed	Prestige Portraits
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Getting my senior portraits done at Prestige Portraits was one of the worst customer experiences I've ever had. I decided to take my photos over the summer because it was supposed to be the "better option" but it most certainly wasn't. I already knew what I was getting into because I have a sibling that did them a few years ago. When I went with my brother in 2012 I was impressed with their service. They ran like clockwork and my brother was in and out in 45 minutes. Needless to say, I did not have the same experience. I walk in and I can already tell it's chaotic. There are people everywhere and I could already sense the disorganization. We go to the waiting area and there aren't enough chairs us to sit. My mom sat on the floor so I wouldn't get my clothes dirty. We had asked if they had overbooked for the day but they said no surprisingly. We were waiting to take my creative photo for about thirty minutes then a photo person moves me to take my senior picture first. Then we wait another thirty minutes in that room to be called. I thought the first photographer I had suited my needs. (Which was the only good thing I have to say). Then we go back to wait for custom pictures. We waited 2 hours before my name was called but they only had one studio ready and it wasn't the one I wanted. So we had to wait once again. I started getting irritated because I noticed they sent people to the second studio who had arrived after me and I did have a scheduled appointment 2 hours ago. My mom goes and asks why we've been waiting so long and finally they called me. I had only brought two props with me. I brought a stuffed animal to pose with and bubbles. When I originally checked in, one of the workers said we could have a member blow them at me as my photo was being taken. We mention this to the photographer in the studio and she thought that there would be no way this could happen. And said there wasn't anyone that could to blow bubbles. (Despite most of the employees were walking around doing nothing.) The photographer had an attitude made me feel like I was asking for special treatment. I did not think our argument was unjustified. My mom marches out and was easily able to pull an employee from the hallway to do the job. The photos were taken and I had thought the nightmare was finally over. After the proofs were mailed we called the number to select my photos online. First we pick my senior photo. The man on they phone said the photo was unusable because I was facing the wrong direction. I'm not a computer genius but it takes five seconds to mirror image a photo using Photoshop. I then decided not to argue and pick a less attractive picture of me instead. I then pick my custom photo for the yearbook which is more important to me. The photo I wanted I couldn't use because the photographer had taken the photo horizontally and the yearbook only takes vertical images. I look at my proofs and I realized they were ALL HORIZONTAL except one and the photo was ugly. Let me just say the photographer knows what school I'm from and is well aware of the photo criteria of each school, so only giving me one usable yearbook photo is absolutely absurd. My mom and I were irate at this point and the man said there is NO WAY we could do a follow up appointment. We talked to a manager and said they would make a one-time acceptation for the custom photo I wanted. Which is great but since the photo has to be edited the size is going to look different from everyone else's in the yearbook. So when I look back at the size difference of my photo in the yearbook I cannot help but reminisce of that horrible day at Prestige Portraits. If you have to take senior photos for school, I beg you to find another photo studio. No one deserves to be treated the way I was treated. I can take a sub-par service but this was way beyond that. I was treated poorly, and it ruined an experience that was supposed to be fun and an exciting upon starting my senior year of high school. I felt miserable walking out of the studio and then was stressed and frustrated when I couldn't even select the photos I wanted. The worst part was when we complained, there wasn't much they did for us and they didn't seem to care. That in itself is a red flag of any bad business.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Mia

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