This was my first time partaking in the escape room and my experience was bittersweet. Out group was fine and the puzzles were adequate. We did "The Trap" and it was very fun despite the actual management. The main reason it wasn't as good because one of the puzzles was already set up to fail. It wasted so much of our time and money on a puzzle that was not set up for us to succeed. Plus, the clues and hints were extremely vague and his microphone wasn't working. There should have been time accommodation for mistakes that were out of our hands. If I'm going to buy a service, I suspect it to run as intended and to be equally fair for everyone. I will not come back or recommend this place to anyone until those rooms are set and ate fairly for everyone. If not, there needs to be accommodation for all patrons.