Integrity = Repeat Business
I took my '08 Toyota Highlander to the dealership. The pre-paid service I got with the car had expired. After the warranty repairs were complete I was told my brakes needed replacing because they were running low. (3.5) To repair the front and rear brakes at Power Toyota in Tempe would cost something close to $600.00 and they wanted to know if I wanted to OK the repair. I told them no and got on Yelp to find someone other than a dealer to work on my SUV.
Toyoworks was recommended to me by Tate at Hon-Man.
Andre was great in accommodating my appointment. His shop was clean and orderly. I asked for him to also look into doing a 60,000 mile service since he was going to be working on the brakes anyway. I also told him i was going on a road trip and wanted to make sure the SUV was good to go for the trip. I gave him my keys and got a ride back to work.
Only a couple hours later he called me back. He said the brakes still had several thousand miles left to go and about a 1000 more miles to go before needing a 60 K service. He said, if the car was his, he would just wait on the repairs and service and the SUV was fine for the Vegas road trip.
When I picked up the car he said there was no charge. Andre could have easily hit me for $400 and I would have been happy to pay for it figuring I was getting a deal compared to the Toyota dealership. Instead, he was honest and I'm definitely taking my Toyota to him from now on. He's earned my trust and respect which is hard to come by in regards to my vehicle. I'm planning on having Toyoworks take care of my brakes when I get back and do the 60 K service.
If you have a Toyota that is out of warranty, definitely take it to Toyoworks for service and repairs.