I've been to this place several times so it's not an isolated incident. They ask you how you like your burger cooked (I prefer medium) yet it is never cooked to that temperature. Also, the meat is the most flavorless beef I've ever had. It's too bad, as this place is close to me and it has a pretty decent atmosphere. They have a bunch of sauces to choose from but the one's I have tried were mediocre at best.