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| - I have gone to Shoppers Drug Mart in the beaches and each time I have gone to Pharmacy I had a bad experience , I keep trying hoping they were just having a bad day but after the 4th or 5th time I will never go back. The Pharmacy staff are not friendly (the cashiers at the front are always smiling and friendly) but pharmacy staff provide zero patient care. They did not ask me anything about my previous medications, what I am taking, if I have any allergies (and I have a severe allergy) and if I was even pregnant which I clearly was showing. When I went to pick up my medication the cashier just handed it to me without providing me any information on the new medication. Most importantly, without providing me any medication, there was not even a sticker on the bottle indicating it must be consumed on an empty stomach and no grapefruit no warnings, nothing spoken to me, just handed it to me. I had to do research myself when I got home since they did not provide me any information. I felt I was at McDonald's getting fast food, not a drug store where a medication can kill me. The Ontario College of Pharmacists should pay close attention to this store. I thought patient intake or when they hand you your medication they are suppose to ask you questions and inform you, or has the laws changed recently?
Not to mention the newly renovated Shoppers Drug Mart (same store, just moved a few blocks west) is not AODA compliant and does not meet building code, if you are in a wheelchair you cannot even get down the aisles. I went with my neighbour and she had to leave since her wheelchair would not permit her to go up the first aisle this is unacceptable for a pharmacy. The aisles are filled with stands in the middle of the aisle impeding even able body people. How can a store open and a drug store to boot and not be compliant to building code? For this reason, I am never going back to a store I cannot even get down an aisle. So many people in the beaches are complaining about this especially those with strollers, walkers, scooters or wheelchairs you cannot get down an aisles. Complaints have been raised to the manager but nothing has been done yet. Hoping someone from head office pays a visit and tries walking down each aisle and put yourself in someones shoes. Get a measuring tape out and measure, each aisle is clearly different widths and each aisle gets smaller and smaller as you go east, who designed this? The architect should have caught this error especially if it does not meet code. Even strollers cannot get by, it is not right for a brand new store not to meet AODA compliance. A helpful hint is if you walk sideways and shimmy and try not to hit all the structures they placed in the middle you may be able to squeeze by but only if nobody happens to be in the aisle. If there is, you will have to wait. I have been in this store 5 times since and each time I hear numerous complaints from other customers about this but nothing is being corrected, they just keep adding more crap in stands in the middle of aisles.
There are plenty of other independent drug stores in the area where the pharmacists takes the time to explain your medication to you as well as asks you questions about what you are presently taking and treats you like a patient not number and you can actually fit down the aisle.
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