Absolutely the worst upper management I have ever dealt with. Yes on several occasions I did have to wait for very long periods of time but the staff and the NPA Armenta were always helpful and seem to do what they could for me. In February I received a discharge notice And was advised of what I could do to correct the inaccurate information. I took those steps immediately upon leaving the office and called back to set up a new appointment with the information I had received and I was told to call back the following week...3 weeks and 9 phone calls later I am told Stephan has advised them not to make any appts for me ... so I began trying to reach him to speak with him directly .... 2 weeks and 6 messages later I asked to speak to someone above him ... he decided to call then (haha) which I refused his call and still requested upper management Anupam or Bobby .... I was leaving a text message almost daily and calling every 2-3 days and was continued to being told "they are working on it" by staff members .... then my text messages were no longer being answered with a confirmation that the text had been received when I called to ask about this I was told that all of my messages and text were being rerouted and sent direct to upper management... Well it is now June I have never once heard from management I am filing a complaint with the Arizona Health Dept against them for complete negligence after being told countless times someone would call me and I can't wait for the interview they give when AZ Investigates contacts them.