The store staff is friendly and accommodating. I went in looking for a particular lipgloss and I wasn't able to find it where you normally would fine chapstick. The women at the beauty counter advised me where to find it and also told me that there were new styles coming out soon so be sure to buy the ones I like now because they will be changing. My only complaint is that the parking lot is so dark and there are usually sketchy characters hanging out in front of the store asking for money or rides to places. It would be really nice if they could provide better lighting to make those walking to their cars alone a little safer.