I called to ask if they had a particular flower in stock today as I needed it immediately. The florist explained to me that the reason they (and every other florist I called) don't have them is that the flower is usually a special order. She did however tell me where I might be able to find them and guess what, she was right!!!! It's that kind of service that makes a loyal customer! Thank you, I will call you guys when I need my next order of flowers! Great customer service!!!!!