Second time at Hanks. Both times the steaks were not cooked to the requested temperature. The first time I asked for my steak to be reheated because it was at room temperature. Service was excellent and quick.
The second time here was for a presentation/party, I asked for medium and received the filet at room temp and completely raw. Service was mediocre, slow or mostly absent; I would have like to have my filet cooked to the right temperature but couldn't find any servers after our dishes were served. What happened to promptly checking on your guests after the food is served?