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| - Just tried this location for the first time on Saturday. VERY busy, but the wait was actually not bad. However, it was a very hit or miss experience for me.
Pros:
Everyone was very friendly, host guy was GREAT, waiter was nice and the manager who came over was also.
Burgers were good as usual. Cheese sticks and onion rings were also good.
Cons:
Service was pretty so-so. The kitchen seemed chaotic, and they were apparently having a very difficult time getting fries out.
Our waiter seemed great in the beginning, but forgot about us soon after, and was frazzled once we tracked him down. We asked a couple times for refills on drinks and fries. Drink refills came after a manager was involved (see below) and fry refill never came. Fry thing really bugged my husband as he asked for extra fries (which did come with the appetizers) and mentioned to the waiter that he would eat a lot of refills, even as he ordered, so the fact that he didn't get one, was irritating.
Our daughters meal was wrong, and we had to send it back which prompted a manager to come over. He asked how everything was (he was very nice!) and we mentioned the lack of refills, very shortly after, the waiter brought them and mentioned they were on the way as the manager came to ask for them, and seemed irritated we "told" on him, I guess?? It was awkward.
Lastly, we got a pretzel bites appetizer which was TERRIBLE, tasteless, full of weird brown grease, and just YUCK. However, the manager took those off the bill for us, which was very nice.
So overall, while it seems like it was a more negative experience, the great host, manager, decent waiter, and burgers brought it up to 3 stars for me. Hopefully, they will get better about handling the crowds over there!
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