I've had the full afternoon tea twice now. The gentleman who owns or runs the place is amazingly friendly and attentive, even when the place is packed and he's the only one delivering food and refilling tea. He remembered us from our first visit 6 months prior, which was very impressive. The tea is fantastic, and those scones and clotted cream alone are worth the visit. Their afternoon tea isn't as pricey as some of the services at large hotel chains downtown, and the atmosphere is much more intimate.