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  • I am a tenant and I have to say from the very first interaction I had with this company it was difficult. Talking to Janna was painful. She is very rude in some of her emails and avoided my calls because I am someone who wants all the information before entering into a year contract and I ask a lot of questions. I do have a general mistrust of companies doing what they say they are going to do. We were not presented our lease agreement until moving day which allowed no time for reviewing it. We loved the condo so much we just decided to deal with her in hopes the owner would figure out how awful she was and remove her from the situation. I'm 80 percent sure no one from this company even checked out the condo before we moved in. When we received our first statement there was a $10 charge automatically added onto it (they already charge a bunch of fees). I had asked if it was free to pay online when we first moved in and the guy who came to get their sign out of the yard insured me it was free. I asked what this $10 fee was for and it ended up being so we could make a payment on the FREE pay site they provide. The false advertisement didn't bug me as much as the fact they took no responsibility for the information their employees are giving out and that they just add it to your bill like the only option is to pay online. I payed with cashier's checks every month out of spite and found it hard not to address it to Brewer and Stratton property "management" as they did little to no work at making sure anyone but their own company was taken care of. Horrible customer service, my land lord also had issues with this which is why I waited to post this review until after they were out of the picture. Janna does get an A plus at her ability to talk down to people via email. She does not seem to ever take responsibility for any of the mistakes she made. Rather she will just tell you how many properties she has and how hard it is for her. There is nothing charming about this woman and I am so happy to be done with her.
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