I took 4 suits in that needed to be fitted and knew in advance it was going to take lot of work. Phil indicated he would have them ready in a week however I told him there was no rush. All 4 suits were done in 9 days. The fit I ended up with was incredible. The cost was inline with what I have paid with other tailors. I found Phil to be quite entertaining, very honest about degree of work needed and also gave good tips. The rest of the staff was friendly, knowledgeable and very wonderful to deal with. This was my first experience with Zizzo and I cannot imagine going to another place now.