I have given them a chance multiple times thinking maybe it was just that shift but on my last attempt, I will never be back. I ordered a to go order. It was said to be ready in 20 min. I got there on time and was told by the manager it would be a few minutes. I waited patiently after 20 min a waitress said I am sorry the herb chicken will take another 20 min, or do you just want to get roasted chicken it would only be 4 min. So I said fine the roasted. After another 5 min I asked if they even received my order. There was no reason chicken would take that long if the had received my order the 45 min prior when I placed it. She said oh no that one just takes longer. So I waited an additional 5 minutes and she apologized for the wait I told her that was ridiculous for the food to take that long. The manager avoided me and did nothing to make up for the terrible service. When I got home they gave me fried chicken and the other meal I ordered was cold because it had been waiting that whole time. This has happened to me at breakfast also making me very late to work. I have also tried eating in and the order was wrong and service was still slow. They need to adjust the pick up time or learn how to service their orders in a timely manner. I suggest the Cracker Barrel across the street they have much better service.