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| - There is nothing worse than being extremely interested in an apartment complex only to find out that when you go to visit, the service is extremely poor. My reason for rating this place one star is Lauren in the leasing office. (In my spare time, I often perform mystery shops for businesses, although I was not mystery shopping the Camden Legacy, I know what good service/bad service looks like at an apartment complex.)
Let me start with my experience from the beginning.
My boyfriend and I recently decided that we would make the move to North Scottsdale after his recent promotion at work. Knowing that the first step to moving is finding an apartment, I called Camden Legacy to set an appointment to visit at 2:00pm on a Tuesday.
Well, at 2:00pm on that Tuesday, my boyfriend and I showed up for our visit. We were greeted with a friendly greeting and asked how we could be helped. I mentioned that we had an appointment to look at the community and model apartments, Lauren says "It looks like your appointment was at 1:45pm." Rule number one in customer service: the customer is always right, and just for the record, I would NOT schedule an appointment at 1:45pm...I mean why not just schedule it for 1:50pm next time? Now would I make an appointment at 1:30pm, yes...but definitely not 1:45pm.
We have a seat and are offered water. We politely decline. Before touring the complex, Lauren asks us when we are looking to move in. We proceed to let her know that although we do not have an exact date for move in as we currently have a lease, but we would consider breaking our lease if we found a location that suited our needs. Lauren then asked what we would like to see, I told her that I was interested in the B4 Model. She then tells us that there is only one model. Okay, perfect. I'd like to see it. Lauren then asks us if we would like water again. We politely decline.
We head out to tour the complex and along the way Lauren asks us if we were looking at any other apartments. I told her no. Camden was the only complex my boyfriend and I were interested in at the time. For the record, my boyfriend was wearing a suit as he was on his lunch break. I'm not exactly sure apartment shopping in a suit on a Tuesday afternoon is what most people do, but it was nice of her to ask.
We tour the model and while inside, Lauren stands there completely uninterested in our interest with Camden. Often times, when I would mystery shop apartment complex's, during this time, the leasing agents would try to 'sell' their product. What amenities does the complex offer, mention that units are updated, all come with a washer and dryer, the B4 comes with a garage...nope. She just stood there. After several moments of silence my boyfriend tries to strike up a conversation. He asks if the complex takes dogs as we have two of them. She says yes and that they are building a dog park currently. My boyfriend asks if he can see it and she said, well it's all the way in the back and is just a pile of dirt. Okay, understandable. He asks about the deposit for dogs and are told there there is no deposit, only a fee of $500. Okay fair enough. Now $500 is not exactly cheap, but it is understandable. Moving on from the dogs, my boyfriend asks if we can see the pool/gym. Lauren says yes. After completing our walk-through, my boyfriend asks how much the apartments run a month. Lauren says "Well I dont' know because you don't have a move in date." Yes Lauren, we understand we don't have a move in date, what is the apartment running for currently? An average? Anything? No...nothing. So my boyfriend asks if she can tell us what they are currently running for and she said she would let us know when we get back to the office. Because neither one of us is very familiar with the area and we are both very active, my boyfriend asks if there are any parks or trails near by. Lauren says "Oh tons. I would just Google it." I think my jaw dropped. I mean really!?! You are going to tell us to Google something? Don't get me wrong I love Google, but you should be selling us your apartment complex, this includes the surrounding area.
After viewing the model we head over to the gym and the pool which is right next to the leasing office. Nothing too exciting there. The average pool and gym. Both were very well kept.
We head back to the office and sit down. She asks if there is anything else we would like to see or ask. Less then five minutes prior, she told us she would tell us what they are currently running for, so my boyfriend asks, can you give us a quote. Lauren AGAIN says, well you don't have a move in date and the prices change daily so I can't tell you a price. So I pick a date 30 days out and we finally got a quote. She also mentions that the prices are always online so I can watch them to see them change everyday.
Thanks Lauren but I don't need to watch them change. Thanks for your lack of service, I am not interested.
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