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  • Consistently openly rude. One time I went there to get doors, and the associate who came to help threw a fit because the usual guy wasn't there. Another time I had to wait an hour for an online order because nobody would answer a page to bring my item up front. Another time I went to the front desk to pick something up, and said "hi" to the woman at the pick-up desk. She just stood there and glared at me like I had abused her. Today I gave it another try because I REALLY needed something important. I submitted the order at 11 am. By the time I got of work it had been 8 hours and the order was still pending. I went in to ask about it, and the first guy told me pickups were closed. Then this other woman barged in and asked, "Does it say pending?" I said it did. "THEN IT ISN'T READY!" she started yelling at me, like I'd done her wrong. I asked her to cancel the order, since I'd already paid, and she wrote it on a note and said "next." I asked her when she was going to cancel the order, and she said "When I get around to it. I have other customers." Something is really very wrong with this place. I'm nice to these people, and I have never, ever been treated to rudely as I am consistently treated at Monroeville, Lowes.
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