| rev:text
| - During our stay in Vegas over Christmas, my friend's 2011 Honda Pilot died around 4:45pm on a Friday evening (12/26/2014). We thought it was the battery since there was virtually no sound when you tried to start it although it started just fine the previous day and earlier that day.
AAA came for a jump start, but found out that the positive side battery cable was completely corroded (see picture). The guy tried to get the car started by manually holding the positive terminal to the battery, but no go.
We went back to the hotel room and started looking up places to fix the positive battery terminal. We called two Honda dealers and the one who was most helpful was Jared at this dealership. At first, he was going to help us install a new battery, but after we found out that the problem was not the battery, I called him back to say we wouldn't be able to make it to the dealership before closing since the Pilot needed to be towed there. I let him know the problem was the positive side battery cable and he estimated it would cost between $250 to $275 to fix. (The battery would have been $160 to replace). I left two messages for Jared and each time he called me back, so good service on his part. He told me he needed to check his parts department to see if they had the positive battery terminal in stock, but they were closed already, so we had to call after his Saturday morning rush around 9am. He said if the part was available, then he could fix the car on Saturday. That was a relief since we don't live in Vegas and if he couldn't fix it on Saturday, then we'd have to wait till Monday to get it fixed.
The next morning, I called two other dealers at 8am and one said he could order the part and it would be there Monday and another dealer said he did have the part in stock and could finish the car that Saturday (but this dealer was 17 miles away).
At 8:40am, I called Jared and he said he was on the phone with the parts department, so he called me back after he got off the phone with them. He said the part is in stock, but they would have to go pick it up and they could fix the car today after verifying that the positive side battery cable was the problem.
We called AAA again and had the car towed to Autonation Honda (3.3 miles away instead of 17 miles).
Jared greeted us at the service department, got the paperwork done, then the mechanic inspected the car and agreed it was the positive side terminal. The only bummer was that there is no shuttle service on Saturdays.
We called a taxi, then went back to our hotel, then went to the Fashion Show Mall, got lunch and did a little shopping.
Around 2:30pm, Jared called and said the car was finished and it would be $303 plus tax.
We got another taxi to the dealership, paid the cashier, then briefly talked to Jared and thanked him for his good service and we were off.
Not fun to have car problems away from home.
Xie Xie!
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