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| - This is a review for Obsessions Jewellery in the STC. I posted it on their page but it looks like it's largely unvisited and I wanted to make sure STC and its customers are aware of this situation and don't waste their money and be treated horribly at the same time.
DO NOT SHOP AT THIS STORE
We purchased a gold necklace there 6 months ago from Obsession Jewellers that has since fallen apart- I don't mean broke, I mean, fallen apart into pieces. The staff was incredibly rude, asked my daughter to move, to not speak to other customers (who were complaining about their own broken products) and ultimately that they would do nothing for her other than for her to purchase another chain from them with a percentage off. Why would we want to spend more money there?
When the combative staff remarked that they did not know what happened to the chain and they hadn't seen anything like it before they accused my daughter of somehow breaking apart every link on it herself! She went to another large, chain jewelry store in the mall and asked the manager there if he might know what could cause such a breakage in the chain. Luckily, he had worked in manufacturing previously and said he did know what was wrong and he explained that it is a manufacturing default whereby the chain was not reinforced/sautered properly.
When this was explained to the assistant manager at Obsessions she refused to listen, accused my daughter of "rolling the chain in her hand and pulling it apart" (??!!) and raised her voice to her. My daughter was on the phone with me the entire time and I overheard the entire exchange. My daughter was treated so poorly that I am in tears over it. How can it be okay to have tenants that raise their voices to minors- paying customers?
I cannot get the manager's name or contact information so I am forced to take this to social media and to try to pursue this further. This is not trying to get "something free", this is about misrepresentation, disrespect and outright thievery (when you pay for something and you do not get the product you paid for, you have in effect, been robbed).
I will not be letting this go. How much easier would it have been to just treat customers with respect and then talk to the manufacturer you hold the contract with to right this wrong?
I await management response. (The management who's contact information would not be shared at the time of the issue).
PS: There were 2 other sets of customers in this store at the time complaining and attempting restitution for faulty products.
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