This sucks because I usually never write reviews let alone negative ones. But there is a first for everything. I'm sure everyone will have their own experience but I would challenge the manager or anyone to contact me regarding my simplistic issue.
I'm very familiar with the chain and visit often as I am a Vegas local and in the same industry. 11:35am Dec 15th I order a steak and eggs meal with a special request for cheese mixed inside the eggs and not just layed on top. I've made this request at several locations that I've been to other then this one and every restaurant I go to in general for that matter not just The Lodge. The bartender places the order but once it comes out explains that the cook said he can only lay it on top because he doesn't want to burn his pans with cheese. LOL (I couldn't make this up)
I then asked the bartender to have the cook come and explain that to me because That statement just doesnt make sense to me. Not to mention they should've stated that before bringing the food out and offering me another option. She then goes in the back, comes out and says "he probably wont come out but he said he only has 1 pan left and doesn't want to take the risk of ruining it." (Once again I couldn't make this up if I tried!) I then stated mixing cheese in with the eggs would never ruin a pan! (Common sense)
Although she (the bartender) comped my meal I was looking for sum delicious cheese eggs, not a free meal! At the end of the day I wouldn't return to this location but will still go to others: Absurd and disrespectful would be a few ways to describe my experience.
Btw the bartender was great and I could tell she felt bad for the kitchens decisions but her hands were tied.