It's not rare to say that this is not my first visit to KFC. However, this was my first visit to this location. Although this place has low ratings, I didn't find anything that would make me give them a bad rating. Everything seemed to be smooth flowing. The cashier was friendly and helpful. Restaurant looked clean. Food was good. One complaint I do have is that when we got home with the take-out, we pulled out the sides and saw that coleslaw juice was all over the containers. I think just a little more effort in making sure everything was tightly sealed would have went a long way. I think this is what everyone is complaining about: people not doing their jobs. But I can't say this isn't the norm at fast food restaurants. You're not going to these places for the service. (except for Chikfila!)