rev:text
| - I want to introduce you to Hrair-pronounced "ha-riah". Hrair, is the owner of Park Avenue Drycleaners in Summerlin, Nevada. That's right he's my dry cleaner. He understands about the importance of the greeting. Even if he is in the back pre-occupied momentarily, he will acknowledge the customer standing at the front and tell them that he'll be right there.
He always is smiling, and sometimes, I believe that I've heard him singing as he comes to the counter. He has an unassuming demeanor, a pleasant personality and a positive attitude about him. Yes, he's my dry cleaner. Yes, my interaction with him is just for a few minutes once a week but I can tell you it is so refreshing to be a customer of someone like Hrair.
What else makes him so special? For one thing, he is very accommodating. What do I mean by that? Well, just as in how I order when I eat in a restaurant, yes, I do make modification requests, so too, I do the same, even when I go to the dry cleaners. I don't like the metal hangers that dry cleaners use. Rather than transferring my dry cleaned clothes when I get home to my own plastic hangers- I just bring them to Hrair when I drop off my clothes. What else? I don't like the plastic that covers the clothes. So, I request no plastic on my clothes. Hrair, smiles, and says "yes" every time. I know that my special requests probably takes him a bit more time to do my clothes. But never once has he grumbled or complained-at least not to me.
Upbeat, positive, friendly, personable, accommodating-what more could one want in a service provider? Hrair is a true example of Service & Hospitality Excellence. We can all learn from his simple yet effective example. Oh, and he takes pride in his work. How do I know this? Because he asks me if I was happy with the way he did my clothes. I don't think any other dry cleaner that I've ever met has done this. But you see, Hrair, cares about his work and about his customer's satisfaction.
If any of you live in Las Vegas, and specifically the Summerlin area-I highly recommend that you give Hrair and Park Ave. Cleaners a try. You will be very happy meeting and bringing business to this gentleman.
|