I had a sudden loss of electricity in one room only. I got a return call from Christina from 24/7 and explained the problem. She and her husband guided me to the main electrical box and explained what to reset. It was magic!! All the electric was back on in the one room. They stayed on the phone with me the entire time and I was so pleased they took the time to walk me through what I could do before spending money on a service call. I will definitely call them again if any further electrical issues occur. THANK YOU SO MUCH !!