Rarely do I give a one star review. I purchased auto water bowl. Got it home it's was broken. I'm busy. It took me a few weeks to exchange it because I work a lot. They refused to exchange it because it's more than a week old. Now I didn't want a refund. Just an exchange because it was a malfunctioning product. And I'm a great client not only buying all of my dog food and supplies, but also have referred a lot of people because it's a smaller less commercialized. I will not go back. The sales person was rude and very nonchalant insinuating that she basically did not care.