| rev:text
| - I had Denis come over because my washer was not draining. He unclogged the hose because my roommate's clothing got stuck in it. He fixed that problem, then proceeded to tell me that he would recommend I replace several other parts of the washer- not that these parts were impeding the flow of water from draining, but more of a maintenance thing. The parts he recommended were torsion springs, the belt, and belt pulley assembly. He put the washer back together and told me that it was running fine. I washed a few towels that very night, and noticed that the water drained, but now the spin cycle was not running hard enough (or at all,) to get all the water out of the towels. I thought that maybe it was a fluke, and ran a load of laundry a few days later. Same result, and I had to manually ring water out of my clothes. I called him to come back, thinking that he had not put something back right and that was why it was like that. He came back, and told me that the belt had fallen off. At the beginning of the first visit, he showed me the belt and it was on fine, but I did not get a chance to view it right before he closed up the washer. In the last 2.5 years of using this washer, it had never come off and all my clothes washed fine. He also showed me supposed chunks that had come off of the belt. He put the belt back on, and wa la! The spin cycle is back to normal. But, he expected me to pay another $39 for his visit. His argument was that it was a separate issue. But, how could it be a separate issue when he originally put it back improperly which is the reason why the spin cycle did not work? I washed stuff that night after his first visit and it didn't work when he told me everything was fine! He then proceeded to remind me about the parts he recommended me to fix. I feel like he did this intentionally, like he made it appear that the spin cycle would not work, so therefore it would push me to pay the $200 to replace parts, etc. I felt taken advantage of, especially since he asked for another $39 for the second visit. He could tell that I was pissed and said that he would charge me $30 instead if I wrote a yelp review. I think he was insinuating a GOOD yelp review, but being honest I gave him $40 and decided to write how I really feel. I just felt taken advantage of. It's a shame because I totally would have kept him in mind if I had any issues with other appliances, and I don't agree with the way he handles customer service.
Edit: So I had someone else come over and take a look at my washer, and I had told this person that there were pieces of belt that Denis had shown me that had come off the belt. This new guy I'm having take a look at my washer took the current belt out and asked while holding up a new belt I had purchased on my own, "Which one's the new belt?" They were practically identical! He also asked, "Do you see any tears or places broken on this old belt?" and there were none. When I felt the pieces of "broken belt" they did not match the rubbery material of the belt; they were hard pieces of plastic, which was explained to me happens during the construction of the washer itself.
I definitely got ripped off on the second service fee, and almost for $200..
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