If you saw my review of my last waxing salon, I was not a fan of their business practices. Jolanta on the other hand is great! Her prices are very affordable and she is does an amazing job. I get my legs and Brazilian done monthly with her and I'm very happy with the results.
She does go on vacation/trips back home frequently (at least over the past several months I've been going to her), but it never interrupts my waxing schedule. She will let you know about her plans well in advanced and if you time it correctly you won't even notice that she is gone. I've had problems making appointments in other salon because of that, but in the case of Jolanta it has never been an inconvenience for me and she does a great job ensuring that her clients aren't left too fuzzy while she's away.
Coming from Groupon and not knowing anything past the Groupon and her website, I was expecting a full salon (that is a compliment to how well her website is done). She does her best to work with you and I'm luckily enough to have a pretty flexible work schedule so I've text her the day before telling her I need an emergency (waxing emergency, lol) appointment and can fit into her day whenever in the next 24 hours. She has never told me no or not been able to accommodate, but coming from a big name salon with locations all over the US, that has been an adjustment.
5 stars considering she is a one person operation, but 4.5 stars when you compare her to salons that have multiple waxers and more appointments available.