I don't like to write negative reviews but this place really irritated me. I took my 13 yr. old son here, he has been here before too. I asked them to cut it short, then I told her to make him look like soccer player Cristiano Ronoldo..lol. Anyway, she obviously doesn't have a clue who he is because my son came out looking like he was going into military bootcamp. I expressed my dissatisfaction half way through the cut, and got no response. She had to know how unhappy I was, but no apology, no offer of a discount for this cut or a future one. Doesn't matter because we WILL NOT be back, I know some of his fellow teammates go here and I will let them know my experience....or rather they will see it.